March 1019
I’ve recently posted about the problems I experienced with webhost4life and why I had to change hosts, at the time I wrote that post I was still in a ‘dispute’ with their accounting department over issuing me with a refund for the remaining 6 months worth of hosting. That issue has now been sorted and I’m pleased to be putting it behind me. This post is about the final outcome of that saga.
To recap and summarise what has happened so far, I used to have my sites hosted at webhost4life but on 17th February 2010 they decided to migrate my account (without telling me) to their new platform. The migration didn’t go very well and I was without websites or emails for well over a week, after a point I couldn’t just sit around and do nothing any more - my opinion was that as their migration had been so terrible and their customer support unable to answer any questions it had left me with no choice but to set up alternate hosting that was able to handle my sites, and as such they should refund me for the months I had already paid for but wouldn’t now be needing.
In an online chat I had with their accounts department I was told that they could cancel my account, refund me but there would be a $35 cancellation fee. At the time I wasn’t prepared to say yes on the spot because I still needed to set up hosting elsewhere, but after I had set up my new GoDaddy account I was ready. So I contacted them and again said I wanted my refund and was then told they wouldn’t refund me because their new account system hadn’t billed me so there was nothing to refund.
Needless to say this didn’t go down well with me and I insisted the issue was escalated. Finally they agreed to the refund and the $80 has cleared in my account – I’ve been waiting until the money actually cleared before writing this post just to make sure that they weren’t playing one last mean trick on me and the transfer bounced or something. So I am now completely free from webhost4life, my account is closed all my data was deleted and I have things running on my new hosting. However it turns out I wasn’t alone in my problems in the comments to that post Francis recounts his own problems with webhost4life – but he’s taken things a stage further and started a blog to determine the extent of damages that have occurred to others – anyone else who has suffered with webhost4life I’d like to suggest visiting the site and adding your voice!
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